Communication is a two-way street.
Make sure your workplace has the right mechanisms in place to ensure your workm8tes can raise a concern or share their point of view.
It works both ways
Giving feedback shows workers that they are important.
But receiving feedback from your workers helps you to understand what is really going on and how your workers feel about it, letting you get on the front foot and tackle any niggly little issues before they become big problems.
The act of asking your workm8tes for feedback is a powerful one.
It is empowering – and can give them the permission they might need to raise an issue that they otherwise might have stayed silent on.
As a minimum your workplace should have multiple confidential channels for your workm8tes to give feedback and raise issues. These channels should be clearly communicated and accessible to all.
Not everyone is comfortable talking to their supervisor or HR. Consider appointing a
trusted workm8te as an alternative point of contact or a supervisor from a different area.
Feedback can be collected in many ways:
It could be face-to-face, one-on-one, in a meeting, or over a coffee in the lunchroom
Over the phone
Written, via an email, text, letter, survey, or anonymous feedback box
Visual and shared - like a voting system in a shared place, or a whiteboard workm8tes can jot down points of frustration or give a ‘shout out’ to a M8.
Not everyone wants to talk face-to-face, or feels comfortable raising an issue with their supervisor. It is important to have multiple channels available including, via writing or phone. It’s also important to have multiple contact points, including supervisors, HR and nominated trusted staff representatives.
Now it's your turn
Communicate meaningfully with your workm8tes and get the right message across.
The importance of clear, honest and timely conversation with your workers cannot be overstated.
Many workplaces like to send out an all-staff email informing workers of changes. This works well in some industries – but our research shows that in manufacturing your workm8tes want face-to-face communication.
Regular meetings provide the opportunity to connect. This could include workshops, planning afternoons, and even social events.
If your workplace is small enough to bring everyone together at one time – then fantastic! Do it!
Take note of our guide on delivering honest feedback.
Workplace too large?
Have more smaller events
Go to them
Cannot stop production? ...Really?
Ok, then have multiple smaller events.
Run production 24 hours a day?
Choose a convenient time for those who have been on nightshift, or have repeat events during each shift.
Make sure the entire leadership team fully participates – this is especially important if you have shift workers who work outside of typical Monday to Friday 9am-5pm business hours.
These actions will let your workm8tes know you value them, you care about what they have to say, and that you are serious about creating a stress-free and safe workplace.